Disney Plus Not Working

Disney Plus provides all demanding and highly rated streaming shows and movies from Disney itself including Marvel, Pixar, National Geographic and Star Wars. You can find all show and movies from these banners on your Amazon Fire Stick. Disney Plus was launched in November 2019 for Fire Stick platform and it has crossed 10 million subscribers in less than a year with its streaming services and amazing content library. If you have heard the annoying words “Disney Plus Not Working" from your children or experienced the same by yourself then surely you are in the right place. Follow the step by step instructions to fix Disney Plus Not Working on Fire Stick issue.

Check Your Password First

Entering the wrong password is a common reason for users who finds this error with Disney plus. If you don’t remember the correct password then you can reset it easily. Keep in mind if you are using one Disney Plus account on multiple Amazon Fire Stick devices then you have to login again on all devices.

  1. Go on the official website DisneyPlus.com and click on the Login link.
  2. Type your associated email id then select continue.
  3. Now you can see forget password option beneath the password entering space. Click on it.
  4. Disney will send you a six-digit verification code on your associated email. After entering this code you will be redirected to creating a new password page.
  5. Create a new password.

Sometimes users don't get email directly in their inbox, do not forget to check the spam folder. If you don’t get verification code email either you can request to resend it.

Disney Plus Not Working on Fire Stick

Steps To Fix Disney Plus Not Working On Fire Stick Issue

If it is not a password error then you need to do some other things to fix this problem.

  1. Check your internet connection by using the same internet on another device. If it is good then move to the next step.
  2. Try to open Disney plus on other devices, sometimes it may be down.
  3. Make sure all apps other than Disney plus are working fine. If only Disney plus showing error then it requires to uninstall and reinstall it.
  4. Check if there are any latest updates available for Fire Stick device if yes install them.
  5. This issue may also occur if you don’t have enough free space on Amazon Fire Stick. Every Fire Stick has a specific amount of memory to install apps. To make some free space, you might need to clear data and cache memory.
  6. After these actions, restart your TV, Fire Stick and Wi-Fi router after 60 seconds of turning off.

Definitely by any action or all actions helped you to troubleshoot Disney Plus Not Working issue on Amazon Fire Stick if you followed them correctly and your entertainment continues with Disney plus. If you have any queries or want to share your experience with this article contact Fire Stick Support Number or let us know in comments.

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Disney Plus Not Working on Fire Stick (1-888-770-3378)
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Andrea Fuller

When I purchased Disney + through Amazon it worked fine the moment I decided to purchase the Disney +, Hulu and ESPN, the Disney plus isn’t working . I have been online with chat and on the phone did every step they told me to do then I was told someone would Email me and I haven’t heard anything.


Tried all the 6 steps mentioned above. Did them twice. Still not working. Bought a new Fire TV Cube. Downloaded DisneyPlus only. Still does not work.


Not sure what the issue is. Disney works on iPhone, works on roku, but not on firestick


I now have this same issue. Disney+ worked fine on my Firestick just a couple weeks ago and now nothing! All other apps work on the Firestick. Disney+ works on my other newer tv and my mobile phone app just fine. I have gone through uninstalling, installing, shutting off tv, internet, restarting Firestick, etc. and still nothing! Chatted with Disney+ last night for 1 1/2 and still no help. So frustrating!


Same here. Spoke to Disney+ and they told me it was an Amazon Firestick problem. I asked how that could be possible because all my other apps were working. After an hour, the rep asked for my email and said that she would contact me when they find out what is going on and how to fix it. I did try all of the suggestions above and it is still not working. I even tried to mirror my phone to my TV – it worked with every app EXCEPT for Disney+


On my Firestick Just recently Disney plus shows have switched from English to Spanish . No language settings were changed. But if I log into Disney Plus on my laptop everything is in English. What can I do to fix it back to English

Beth White

Disney plus stopped working yesterday. Nothing has changed on our internet connection, TV or Fire TV stick. I have logged out and tried to log back in and it still will not connect.

James Cobban

Same here. Two fire sticks. No Disney + on either one.

Marlo Galli

I’m having same issues. Have you worked yours out?


Same issue Disney+ and amazon told me it was because I subscribed with my Apple subscriptions and per Apple conditions you can only view in Apple devices Which is not true because the issue started about two weeks ago before that it was working just fine in non Apple devices it’s frustrating fire stick or Disney+ can’t get it together they should stop advertising you can stream Disney+ and it’s a lie


I have been having the same issue and Disney+ support has been of no help. I have the bundle and my Hulu works just fine.

Victoria J Patryn

same here on both fire sticks

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