Fire Stick Troubleshooting

Amazon Fire Stick is definitely one of best online media streaming devices built on a very robust platform. Still there are many users who continuously face problem with Fire Stick that makes it hassle for them. But do not worry there are effective basic troubleshooting solutions that will help you to fix these problems. You might even learn new troubleshooting skills that would help you in the future. Today in this article, we will let you know how to fix most common issues and problems with Amazon Fire Stick. Here are the most common problems with their solutions.

Amazon Fire Stick Freezing

It’s very annoying to have a Frozen Fire Stick as it completely ruins your watching experience and you won’t be able to do anything. Most of the time this problem occurs while your fire stick is starting up. If this is the case with you then you just need to re-start your Amazon fire TV stick. Just unplug your fire stick from the wall, wait for few minutes and turn it on again. Hopefully your device will be working well now. If you remote controller is working well and you can control your fire TV with it, there is another way of doing this, just follow these steps.

  1. From the home screen, go to “Settings” option.
  2. Now you need to tap on “Device” options.
  3. At last you need to tap on “Restart” option.
  4. Wait for couple of minutes while your fire stick restarts itself.

Forgot Parental Control Password

A parental control is essential if you have kids in your house and they are also watching TV on same Fire Stick. But in an event if you forget the password it might be a difficult situation for you. Do not worry, it is actually very simple to Reset Fire Stick Parental Control Password. On the same screen where it asks for password, just enter the wrong pin for five times continuously.  Then will prompt you to set and new pin and you are good to go. We do have a detailed article on how to Setup Fire Stick Parental Control just for your convenience.

Amazon Fire Stick Troubleshooting

Issues With Certain Apps

Sometimes the apps on fire stick might behave straggly, either they won’t open or they won’t work properly. You might also face problems while installing a new app on your device. The common cause of these problems is the garbage or junk data that your device has stored for a long time. Ideally you should clean up this junk data periodically or just once in a month to avoid this situation. If you have not done this earlier, just follow these steps to overcome this issue.

  1. Go to “Settings" option then click on “Applications"
  2. Then, choose “Manage Installed Apps" on Fire Stick.
  3. Next, select the application you have the trouble using.
  4. You can clear the “Data" and “Cache" to optimize the performance.
  5. You can also change some settings of the app for optimization.
  6. You can also use force stop option.
  7. You can uninstall the app if you decide to reinstall it later.

Fire Stick Audio Issues

One of the best things about Amazon fire stick is the great audio capabilities. Most of latest devices come with brilliant 5.1 channel Dolby surround sound. You fire stick device is useless if the audio is not coming out. You can’t watch a movie or TV show if there is no sound in it. So if you are facing fire stick sound problems with your device, just follow these simple steps to fix it.

  1. Make sure the audio system is not muted.
  2. Make sure AV receiver is on if the Fire TV Stick is connected to it.
  3. Next, go to “Settings" and then select “Sounds and Display".
  4. Make sure the Dolby Digital is in the off mode.

The Amazon Fire Stick is a great device if you know how to fix problems as and when they appear. For sure, you have a great time using it always with your family. We believe this Basic Troubleshooting guide will help you a lot to fix commonly occurring issues with your Fire Stick, still if you have questions, ask them in comments.

Rate Your Experience!
[ Ratings: 4.3 From 39 Fire Stick Users ]
Amazon Fire Stick Basic Troubleshooting (1-888-770-3378)
Notify of
Inline Feedbacks
View all comments
Petra Sanders

My fire stick is not working I have done everything troubleshoot unplug it’s not working what’s going on I restarted


how do you find Developer Options if not listed under About inMy Fire TV


Hit ABOUT 7 times


Due to multiple fire stick accounts and phone number changes ,I can’t connect to my new fire stick. I use starry internet.


My Fire Stick only shows AMAZON and does not change. I have disconnected, removed from TV, and tried the Romote commandands as stated in other helpful pages. I left it on over night after diconnecting. Nothing changed.


On my screen it just have fire stick with 3 dots on the bottom and there blinking off and on

Mark Anderson

My fire stick says error loading and goes to a blank screen

Subhash Dua

Update started by firestick is not ending. Message shows ‘optimizing system storage and applications . I have switched off and restared many times but problem persists . What to do?

Pat Broussard

The color on the tv is jumping all over the screen. Tv works fine when fire stick is off

Kimberly Hilbert

My tv has no signal on a black screen. I have had to unplug my firestick to get the signal back but now it’s not working at all my other TV with a firestick works

Last edited 1 year ago by Kimberly Hilbert
Michelle Quinn

My fire stick was started 2 days ago. I stops every 10 minutes and says to delete applications. I have 2 other sticks that are not doing this. What do I need to do to fix the problem?


My fire tv home page is showing home is currently unavailable go to network settings and going to network settings nothing is coming there empty screen no options..
Have restarted the device also but nothing is happening
What to do


I’m experiencing the exact same issue what do I do? I reset the modem to my internet as well and still nothing


Same thing help

Teresa Tipton

I keep getting a browser not supported message on my firestick. I have tried the back and right buttons to reset, still not working. I am also unable to go to main menu. It keeps going directly to sign in screen.


I have Amazon fire TV stick 4k. Live tv updated features not working.

Vinny D'Eredita

Everytime i go to download an iptv it tells me to check my connection. I even bought a new stick and still having the same problem. I called up my internet provider an they said my connection is excellent and get in touch with you guys.

LuAnn Lane

I have just installed a Firestick 4K on my TV. Everything works great, EXCEPT that I cannot get the sound to work at all. All I get is white noise. Help! (I went through that menu that asked if toggling the plus and minus changed the volume of the music. Well, there was no music. I have no extra speakers or sound devices connected to the TV. PLEASE help me figure this out!

error: Content is protected !!